Genpact Recruitment 2025: Genpact is scheduled to hire for the role of Process Associate for Diploma Fresher. Interested and eligible candidate can apply online before the Last Date. The Detailed Eligibility criteria and application process are given below. Interested candidate can also apply Whitelion Recruitment.
Genpact Recruitment Description:
| Company | Genpact |
| Job Role | Process Associate |
| Qualification | Diploma in Any Specialization |
| Experience | 0 – 3 Years |
| Salary | Not Disclosed |
| Job Location | Gurugram |
Inviting applications for Process Associate / Process Developer – Fraud Chargeback
Key Responsibilities:
- Handle all aspects of the dispute process in compliance with established card network mandates, federal and state rules and regulations.
- Review, research and initiate dispute inquiries from cardholders, financial institutions, and internal departments for the client.
- Ensure compliance with all federal and state regulations to resolve billing errors (including all aspects of Reg E and Z).
- Handle Omni Channel inquiries from cardholders, financial institutions, and internal departments regarding disputes within established SLAs.
- Timely escalation as required to the appropriate resource issues that are unable to be resolved by the agent.
- Handles/resolves non-posted items, retrieval projects and authorization chargebacks.
- Meets the standards of the job, such as KPIs, quality standards, and adherence to schedule.
- Other related duties assigned as needed.
Qualifications
Minimum qualifications
- High school diploma or GED.
- At least one year or call center, fraud, or banking experience.
- Flexibility of shifts and to work overtime hours as per business requirements.
Competencies
- Effective verbal and written communication skills.
- Excellent customer service skills that build high levels of customer satisfaction.
- PC knowledge and MS Office applications.
- Detail-oriented with good organizational skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Ability to work both independently and in a team environment.
- Ability to maintain confidentiality.
Education
UG: Diploma in Any Specialization
Key Skills
- accounts payable
- law
- customer service
- center
- verbal communication
- pay
- professional services
- accounting
- research
- billing
- schedule
- operations
- customer satisfaction
- written communication
- fraud
- quality standards
- compliance
- slas
- communication skills
- servicing
- ms office
| Work Location | Gurugram |
| Department | Customer Success, Service & Operations |
| Role/Category | Customer Success |
| Employment Type | Full Time, Permanent |
| Industry Type | Analytics / KPO / Research |
How to Apply:
Interested and Eligible candidates can apply for this post online by Following the Below Link.
Form More Details and to Apply : Click Here