📢 Looking for a career in tech support? Adobe is hiring Technical Support Engineers to provide world-class customer service and troubleshoot Adobe Digital Media products like Photoshop, Lightroom, Bridge, and more!
🔹 📍 Location: Remote (Uttar Pradesh, India)
🔹 ⏳ Job Type: Full-time
🔍 Key Responsibilities:
✔ Handle customer support requests and resolve technical/non-technical issues (via voice & chat).
✔ Provide first-time resolution for issues related to Adobe Digital Imaging products.
✔ Troubleshoot Windows & Mac OS issues using tools like Msconfig, Task Manager, Event Viewer.
✔ Effectively communicate product value to customers and drive adoption.
✔ Log customer interactions in a case tracking database.
✔ Escalate unresolved issues to the next level of support.
✔ Monitor customer sentiment and involve supervisors for complex cases.
✔ Identify top call generators, emerging trends, and feature requests.
📌 Required Skills & Qualifications:
✅ Excellent communication skills (verbal & written, 50+ WPM typing speed).
✅ Strong customer service skills with patience & ability to handle challenging interactions.
✅ Proficiency in troubleshooting software on Windows & Mac OS.
✅ Understanding of networking & internet connectivity issues.
✅ Experience working in a collaborative team environment.
✅ Ability to analyze customer dashboards & product utilization metrics.
✅ Bachelor’s degree (full-time graduate required).
✅ Cultural awareness & conversational English to support global customers.
✅ Experience with Adobe Digital Media products (advanced knowledge of at least one is a plus).
💡 Why Join Adobe?
🚀 World-class training & exposure to cutting-edge technology.
🌎 Work with global teams in a diverse & inclusive environment.
📈 Career growth opportunities within Adobe’s Customer Experience team.
💰 Competitive salary & benefits package.
🖥 Remote work flexibility for a better work-life balance.
🎨 Be part of a creative & innovative team empowering digital experiences worldwide!
🚀 How to Apply?
Click the button below to apply instantly! Don’t miss this amazing opportunity!
🔴 Apply Now – High-Paying Work-from-Home Job!