Are you an IT professional with experience in telecom support? Here’s an exciting opportunity to join a leading global IT team as a Telecom Support Engineer II in Gurugram, India! Work with cutting-edge telecom infrastructure, handle support & administration, and ensure seamless communication systems.
📍 Location: Gurugram, India
💼 Job Type: Full-time
🌎 Industry: Information Technology
🔍 Experience Level: Mid-Level
🔹 Job Responsibilities
✅ Support & Maintenance: Comprehensive support for the Verint recording platform, including updates, fixes, and monitoring.
✅ Incident Management: Handle requests & issues via ticketing systems while ensuring adherence to SLAs.
✅ Configuration & Management: Configure recording programs, rules, campaigns, and extensions.
✅ Security & Compliance: Deploy security patches and manage user roles, profiles, and permissions.
✅ Platform Monitoring: Proactively monitor infrastructure & application components and take action as needed.
🔹 Qualifications & Skills
✔ Education: Bachelor’s Degree in IT / Computer Science / Telecommunications or related field.
✔ Technical Expertise: Strong understanding of Verint recording platforms, telecom networks, and IT support systems.
✔ Problem-Solving: Ability to troubleshoot and resolve technical issues in real-time.
✔ Communication Skills: Strong English proficiency for global collaboration.
✔ Experience: Prior work in IT support, telecom operations, or infrastructure monitoring is a plus.
🔹 Why Join Us?
🌟 Work with Advanced Telecom Technologies 📡
🌟 Global IT Team & Professional Growth 🌍
🌟 Competitive Salary & Benefits 💰
🌟 Collaborative & Dynamic Work Environment 🤝
📢 Apply Now!
⏳ Hurry! Applications are open for a limited time. Join the IT & Telecom revolution and elevate your career today! 🚀