Are you a B.Tech graduate with 0-2.5 years of experience, fluent in Korean, and passionate about delivering exceptional customer service? HCLTech is seeking a dedicated Analyst to join our team in Chennai, India. This is a fantastic job opportunity for a full-time career where your meticulous attention to detail and strong communication skills will shine!
At HCLTech, we empower businesses globally through innovative technology and exceptional service. We’re looking for an Analyst to play a crucial role in our operations, ensuring smooth processes and delightful experiences for our global clientele and internal teams. If you’re eager to apply your skills in a dynamic environment and grow with a leading tech company, this job opening is for you!
Your Role: Orchestrating Seamless Operations
As an Analyst at HCLTech, you’ll be at the heart of our service delivery, managing critical administrative and support functions. Your ability to handle diverse tasks, from direct customer interactions to meticulous data management, will be key to your success.
Here’s a snapshot of your day-to-day contributions:
| Area of Impact | Your Core Responsibilities |
| Customer Engagement | 📞 Respond to passenger inquiries and complaints via Phone, E-Mail, and Web requests in Korean language. |
| SAP Master Data | 📊 Create and maintain SAP masters for Employee IDs and update employee data for mobility, compensation changes, promotions, etc. |
| Global Claims Processing | 💰 Process employee claims (Travel & Non-Travel) globally within defined SLAs and company policy guidelines. |
| Travel Advance Management | ✈️ Process domestic & international travel advances as per policy guidelines within SLA, including accounting for disbursements. |
| Query Resolution | 📝 Resolve employee queries through Smart Service Desk, telephone, email, or communicator, adhering to SLAs. |
| Payroll Validation | ✅ Validate payroll inputs before they flow to SAP for accurate processing. |
🔍 Who We’re Seeking: Your Essential Blueprint ✨
We’re looking for a proactive B.Tech graduate with a keen eye for detail and strong interpersonal skills. If you’re a fresher or have up to 2.5 years of experience, possess excellent customer service support abilities, and are a natural problem-solver, you’re an ideal candidate for this Analyst job.
Essential Qualifications:
| Category | What We Need |
| Education | 🎓 B-Tech (Compulsory Degree) |
| Experience | 🌟 0-2.5 Years of relevant experience |
| Skills | 🤝 Strong Customer Service Support capabilities |
| Language | 🗣️ Fluency in Korean language (Verbal and Written) |
| Core Competencies | 📊 Excellent analytical skills and attention to detail |
| ⏰ Ability to manage time effectively and meet SLAs | |
| 🧩 Strong problem-solving skills | |
| 🔄 Adaptability and willingness to learn new processes and systems |
🌟 Why HCLTech? Your Growth Story Begins Here! 🚀
Joining HCLTech means becoming part of a global technology leader committed to innovation and employee growth. Our Chennai team offers a dynamic and supportive environment where your contributions will be valued, and your career will thrive.
- Career Launchpad: An excellent career opportunity to kickstart or advance your professional journey with a leading global tech company.
- Skill Development: Gain hands-on experience with critical business processes and systems like SAP.
- Global Exposure: Work with international inquiries and claims, broadening your understanding of global operations.
- Supportive Environment: Be part of a team that fosters learning and professional development.
This is more than just a job; it’s an invitation to build a rewarding career with a company that invests in its people and embraces diverse talent. If you’re ready to make an impact as an Analyst at HCLTech, we encourage you to apply now.