Location: India, Delhi NCR
Company: Tide
Job Type: Full-Time
About Tide:
Tide is revolutionizing business banking by offering an all-in-one financial platform tailored to small businesses. With a strong presence in the UK, India, and Germany, we empower over 1 million SMEs worldwide. Our mission? To save business owners time and money with seamless banking, invoicing, and administrative tools. Headquartered in London, Tide operates in Sofia, Hyderabad, Delhi, Berlin, and Belgrade, with a dynamic team of over 2,000 professionals.
Why Join Tide?
At Tide, we don’t just build products—we build careers. We are rapidly expanding into new markets and always looking for passionate, driven individuals to be part of our journey. If you’re excited about innovation, collaboration, and working in a fast-paced environment, this is your chance to make a difference!
About the Role:
We’re on the lookout for a skilled IT Support Engineer to join our IT and InfraOps team. If you have a background in IT systems, cloud administration, and technical support, this role is perfect for you! As an IT Enablement Engineer, you’ll work on managing our corporate IT infrastructure, supporting a variety of technologies, and ensuring optimal system performance and security.
Key Responsibilities:
✔ Administer & Maintain IT Infrastructure: Oversee Tide’s corporate IT tech stack, manage existing technologies, and integrate SaaS applications.
✔ MacOS & Windows Management: Ensure reliable system performance, including software updates and deployment workflows.
✔ MDM & Cloud Support: Scale mobile device management platforms and provide end-user support for cloud applications.
✔ Technical Support: Offer 1st and 2nd line support, troubleshoot technical issues, and train employees on IT systems.
✔ Security & Compliance: Implement best practices, document security processes, and ensure IT policies are up to date.
What You Need to Succeed:
✔ Experience with MDM tools (JAMF Cloud & Microsoft Intune).
✔ Knowledge of Okta for authentication and Google Workspace administration.
✔ Strong expertise in Windows OS & Mac OS troubleshooting.
✔ Familiarity with Atlassian tools (JIRA & Confluence).
✔ A customer-focused, problem-solving mindset with excellent communication skills.
Perks & Benefits:
✅ Competitive Salary – Get rewarded for your skills and experience.
✅ Health & Life Insurance – Coverage for you and your family.
✅ Flexible Work Environment – Work from home setup allowance.
✅ Paid Time Off – 15 Privilege leaves, 12 Casual leaves, 12 Sick leaves, and 3 additional paid days for volunteering or learning.
✅ Learning & Development Budget – Enhance your skills with training and courses.
✅ Mental Well-being Support – Access mental health programs like Plumm.
Why Tide?
Tide fosters an inclusive culture where diversity thrives. We welcome applicants from all backgrounds and are committed to providing a transparent and collaborative work environment where your voice is heard.
🚀 How to Apply?
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