📢 Are you looking to start your IT career? This entry-level role at Kyndryl is perfect for freshers or those with 0-1 year of customer service/technical support experience! Get hands-on experience, training, and certifications in Microsoft, Google Cloud, and Azure while working in a dynamic hybrid work environment.
🔹 📍 Location: Bangalore, Karnataka, India
🔹 📅 Work Mode: Hybrid
🔹 ⏳ Job Type: Full-time
🔍 Job Overview
As a Customer Service Representative, you’ll be the face and voice of Kyndryl, providing technical support & problem resolution to customers via voice, chat, email, and MS Teams. No prior IT experience? No problem! If you have great communication and people skills, Kyndryl will train you in tech.
👨💻 What You’ll Do:
✔ Assist customers with technical troubleshooting (Windows 10, Microsoft 365, etc.)
✔ Provide interactive solutions via chat, email & calls
✔ Work with back-office teams to handle escalations
✔ Gain hands-on training & certifications in IT & cloud platforms
✔ Build relationships & explore different IT career paths within Kyndryl
📌 Required Skills & Qualifications
✅ 0-1 year of experience in customer service or technical support
✅ Excellent communication & problem-solving skills
✅ Willingness to work in Voice & Chat Process
✅ Flexible for Night Shifts & Rotational Shifts
✅ Basic troubleshooting skills for Windows 10
💡 Preferred Skills (Good to Have)
✔ Experience working with Windows, Mac, or Linux
✔ Help desk/customer support experience
✔ Knowledge of troubleshooting methodologies
✔ Ability to adapt & modify approaches based on customer needs
💼 Perks & Benefits
✅ Hands-on experience with top Fortune 100 clients
✅ IT certifications in Microsoft, Google, Amazon, and more
✅ Career growth opportunities (Escalation Teams, Senior Roles, etc.)
✅ Diverse & inclusive work environment
✅ Hybrid work model (Office & Remote flexibility)
✅ Company-wide volunteering & giving platform
🌟 Why Join Kyndryl?
Kyndryl is a global leader in IT infrastructure & digital transformation, offering career-building opportunities for freshers & professionals. This role is your gateway into IT, even without a tech background!
🚀 How to Apply?
Click the button below to apply instantly! Don’t miss this amazing opportunity!
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