Are you passionate about training and development? Do you have a knack for coaching and mentoring? If yes, then Concentrix is looking for a Process Trainer to join its team in Pune, India!
This is a great opportunity to train and develop new hires, work closely with operations teams, and enhance your career in a global business services company.
📌 Job Overview
✅ Position: Process Trainer
✅ Location: Pune, India
✅ Company: Concentrix
✅ Category: Training & Quality
✅ Job ID: R1595255
✅ Experience Required: Relevant experience in training & coaching
✅ Education: Graduate (Bachelor’s degree)
🎯 Key Responsibilities
🔹 Conduct new hire training, product updates, and ongoing development programs.
🔹 Monitor and evaluate agent progress throughout training.
🔹 Use effective presentation and facilitation techniques to engage learners.
🔹 Provide coaching and developmental feedback to improve performance.
🔹 Ensure trainees transition smoothly from training to production.
🔹 Stay updated with product knowledge by attending meetings and taking calls.
🔹 Recommend curriculum modifications based on feedback and training needs analysis.
🔹 Maintain training records and track individual performance metrics.
📚 Required Skills & Knowledge
✅ Strong Communication: Ability to speak and write fluently in English.
✅ Technical Proficiency: Good knowledge of Microsoft Office & computer applications.
✅ Problem-Solving Abilities: Strong analytical & troubleshooting skills.
✅ People Management: Ability to mentor, guide, and coach trainees effectively.
✅ Attention to Detail: Ability to assess and improve training programs.
🎁 Why Join Concentrix?
🌍 Work for a Leading Global Business Services Company
📈 Career Growth & Learning Opportunities
🏆 Competitive Salary & Benefits
👩💻 Collaborative & Dynamic Work Environment
🚀 Work with Industry Experts & Enhance Your Skills
Concentrix is committed to equal opportunity employment and does not charge any recruitment fees. If you receive any fraudulent requests, report them immediately.
📝 How to Apply?
If you are ready to shape the future of training and development, then this role is perfect for you!
📅 Apply Now & Kickstart Your Career with Concentrix!
🚀 Transform Learning, Empower Growth!