📢 Exciting Opportunity at Zoom! Are you a technical expert with a passion for solving customer issues? Do you have experience in networking, SIP, and telephony protocols? If so, Zoom is looking for a Technical Support Engineer to join its Tier 2 Technical Support team and ensure customer success.
🚀 Location: Remote (India)
⏳ Job Type: Full-time
📅 Application Deadline: March 13, 2025
🔍 Job Overview
As a Technical Support Engineer, you will work within Zoom’s Tier 2 Support team, assisting enterprise customers with troubleshooting, networking issues, and technical guidance. You will build strong relationships with customers, help them resolve complex technical challenges, and ensure they have an excellent experience with Zoom products.
📌 Key Responsibilities
✔ Provide Tier 2 Technical Support to enterprise customers
✔ Troubleshoot & resolve technical issues related to Zoom products & services
✔ Analyze and solve networking issues with SIP, Telephony, H323 protocols
✔ Collaborate with internal teams to escalate complex technical issues
✔ Ensure customer satisfaction through professional support and guidance
📌 Required Skills & Qualifications
🔹 Bachelor’s degree in Computer Science or related field
🔹 4+ years of experience in Tier II Technical Support & Customer Service
🔹 Strong knowledge of networking concepts & protocols
🔹 Experience with SIP, Telephony, H323 protocols
🔹 Relevant certifications (e.g., CompTIA Network+, Cisco CCNA, SIP SCHOOL) preferred
🔹 Ability to work weekends & EMEA time zones (including evening shifts if required)
💼 Benefits & Perks
✅ Work from Home (Remote) – No commuting!
✅ Award-Winning Workplace Culture – Work with a diverse & inclusive team
✅ Competitive Salary & Benefits – Including physical, mental, & financial wellness programs
✅ Opportunities for Career Growth – Work on impactful projects & advance your career
⚡ Why Join Zoom?
Zoom is a global leader in collaboration technology, offering cutting-edge solutions like Zoom Phone, Zoom Webinars, and Zoom Contact Center. If you love problem-solving, working with enterprise customers, and making an impact, this is the perfect opportunity for you!
🌟 Don’t miss out! Apply now & take your career to the next level with Zoom! 🚀
🚀 How to Apply?
Click the button below to apply instantly! Don’t miss this amazing opportunity!
🔴 Apply Now – High-Paying Work-from-Home Job!